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Update reasons why you can't delete an enterprise account (#57483)
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content/admin/managing-your-enterprise-account/deleting-an-enterprise-account.md

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@@ -14,9 +14,16 @@ redirect_from:
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- /admin/overview/deleting-an-enterprise-account
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---
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## Can I delete my enterprise account?
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## Prerequisites
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You must remove, transfer, or delete all organizations in the enterprise before you can delete the enterprise account. For more information, see [AUTOTITLE](/admin/managing-accounts-and-repositories/managing-organizations-in-your-enterprise/adding-organizations-to-your-enterprise#transferring-an-organization-between-enterprise-accounts) and [AUTOTITLE](/admin/managing-accounts-and-repositories/managing-organizations-in-your-enterprise/removing-organizations-from-your-enterprise).
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You cannot delete an enterprise account if any of the following apply:
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* The enterprise account is paid via invoice.
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* The enterprise account is currently in a trial period.
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Only self-serve {% data variables.product.prodname_enterprise %} customers can delete their enterprise account. If your company pays via invoice, and you want to stop paying for {% data variables.product.prodname_enterprise %} altogether, contact {% data variables.contact.contact_enterprise_sales %}.
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If either of these apply to your enterprise account, you can contact {% data variables.contact.contact_enterprise_sales %} to discuss deleting the account.
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## What happens when I delete the account?
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If you upgraded to an enterprise account from a single organization and then delete that enterprise account, the associated billing history will also be deleted. We recommend that you save any important billing information before deleting your enterprise account.
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## Prerequisites
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You must remove, transfer, or delete all organizations in the enterprise before you can delete the enterprise account. For more information, see [AUTOTITLE](/admin/managing-accounts-and-repositories/managing-organizations-in-your-enterprise/adding-organizations-to-your-enterprise#transferring-an-organization-between-enterprise-accounts) and [AUTOTITLE](/admin/managing-accounts-and-repositories/managing-organizations-in-your-enterprise/removing-organizations-from-your-enterprise).
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## Deleting an enterprise account on {% data variables.product.prodname_dotcom %}
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{% data reusables.enterprise-accounts.access-enterprise %}

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