Replies: 24 comments 127 replies
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Hi @ketriii! I'm Dosu and I’m helping the cal.com team. The 400 error is caused by the attendee's phone number not being in valid international format. The API expects the phone number to look like Here's a checklist to help you get a successful booking request:
Example payload: {
"start": "2024-08-13T09:00:00Z",
"eventTypeId": 123456,
"attendee": {
"name": "John Doe",
"email": "[email protected]",
"phoneNumber": "+14155552671",
"timeZone": "America/New_York"
}
}Example cURL: curl -X POST "https://api.cal.com/v2/bookings" \
-H "Content-Type: application/json" \
-H "cal-api-version: 2024-08-13" \
-H "Authorization: Bearer YOUR_API_KEY" \
-d '{
"start": "2024-08-13T09:00:00Z",
"eventTypeId": 123456,
"attendee": {
"name": "John Doe",
"email": "[email protected]",
"phoneNumber": "+14155552671",
"timeZone": "America/New_York"
}
}'If you still get an error, double-check the error message for which field is failing validation. If you share the full error response, I can help you debug further. To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu |
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The error is because your event type requires a custom booking field called "phone", and the API expects this to be included in the bookingFieldsResponses object in your payload—not just as attendee.phoneNumber. You need to add a bookingFieldsResponses property to your request body, like this: {
"start": "2024-08-13T09:00:00Z",
"eventTypeId": 3014485,
"attendee": {
"name": "John Doe",
"email": "[email protected]",
"phoneNumber": "+14155552671",
"timeZone": "America/New_York"
},
"bookingFieldsResponses": {
"phone": "+14155552671"
}
}The key ("phone") must match the identifier (slug) for the required field as configured in your Cal.com dashboard. If you have other required custom fields, add them as more key-value pairs in bookingFieldsResponses. If you omit any required field, the API will return a BAD_REQUEST error about the missing field. More details and examples are in this discussion and the API input docs. If you’re unsure of the exact field identifier, check your event type’s booking fields in the Cal.com dashboard—the identifier is shown there (but not editable). To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu For the post request URL for Reschedule a booking AP. What exactly is the |
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The Example request URL: Here, How to use dynamically in an HTTP node (e.g., Make.com, n8n):
Example JSON body for rescheduling: {
"start": "2025-08-18T14:00:00Z",
"rescheduledBy": "[email protected]",
"reschedulingReason": "Client requested new time"
}
Headers required:
Let me know if you need help with the exact variable syntax for your automation tool or want to see a full example for a specific platform! To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu For cal.com event advance setting for Check for conflicts. whats the difference between the options of using event type and user setting. 
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The difference is about which calendars are checked for conflicts when someone tries to book an event:
If you want strict separation (so different event types can be booked at the same time), link each event type to a separate calendar and use "Event Type" for conflict checking. If you want to prevent any overlap for the user, use "User". There’s no way to scope conflict checks to just one calendar if multiple are selected for the user—Cal.com always overlays busy times from all selected calendars for the user (source). To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu I wanted to leave email part blank in my expression but I get this error. Do I have put a value for it. Does this object property have to be used? See attachments |
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You don't have to provide an email if you include a valid phoneNumber in the attendee object—at least one contact method is required, but not both. The attendee.email field is optional as long as attendee.phoneNumber is present and in international format (like +1234567890). If you leave both blank or omit both, you'll get a 400 error about a missing required field. Example payload with only a phone number: {
"start": "2025-08-18T14:00:00Z",
"eventTypeId": 123456,
"attendee": {
"name": "John Doe",
"phoneNumber": "+14155552671",
"timeZone": "America/New_York"
}
}If your event type also has a required custom booking field (like "phone"), you must include that in bookingFieldsResponses as well, separate from attendee.phoneNumber. If you’re still seeing an error about a missing email, double-check that attendee.phoneNumber is present and correctly formatted, and that you’re not missing any required custom fields in bookingFieldsResponses. If you share your exact payload and the error message, I can help debug further. Reference: Cal.com booking input validation To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu Why am I still receiving this error after I just completely omitted the email property from the expression like you did in the example and as you can see I also do have bookingFieldsResponses with the phone field. I left the properly there before but with no value empty string "" nothing in quotations. Is it because in my specific event type setting the email is set to required? See attachments for reference |
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Yes, the error is because your event type has "Email address" set as required in the booking form settings. When a booking field (like email) is marked required for an event type, the API will always enforce that it is present and non-empty in the payload—even if you provide a valid phone number. Omitting the email field or leaving it blank will trigger a 400 error about the missing required field, as you’re seeing (source). To fix this, you need to include a valid email value for the attendee in your payload. If you want to allow bookings without email, you’ll need to update your event type settings in the Cal.com dashboard and make the "Email address" field optional instead of required. If you have other required custom fields, make sure every required field is present and has a non-empty value in your bookingFieldsResponses object. Let me know if you need help with the exact payload structure! To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu why is this router node in n8n keep taking the wrong path |
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The router node is likely taking the wrong path because the JSONPath expression or routing rule doesn't match the actual structure or value of your incoming data. In n8n, JSONPath is case-sensitive and must match the exact path and value. For example, if your rule is Double-check these common issues:
If you share the exact routing rule and a sample of the incoming JSON, I can help you write the correct expression. But most often, it's a mismatch between the rule and the payload structure or value. To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu |
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Your router node is likely taking the wrong path because the JSONPath expression in your routing rule doesn't match the actual structure of the incoming data. In n8n, the path and value are case-sensitive and must match exactly—including array indexing and output renaming. For example, if your rule is To debug, add a Debug or Set node before the router to inspect the actual incoming JSON at runtime. Compare the real payload structure to your routing rule and adjust the rule to match exactly. If your webhook payload doesn't include If you share the output from a Debug/Set node, I can help you write the exact matching rule. To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu In order to get the bookingUid for a specific booked appointment to be able to reschedule. what api request in the cal.com docs can I use to retrieve it before using the reschedule booking request? |
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To get the bookingUid for a specific appointment, use the GET /v2/bookings endpoint to list bookings—each booking object in the response includes its uid (the bookingUid you need). You can filter results by attendee email, event type, date, etc., using query parameters. Once you have the correct booking, extract the uid field and use it in your reschedule request. Example request: Example response (truncated): {
"status": "success",
"data": [
{
"uid": "i6HZP6v2tKPGsHma95VQ1B",
"start": "2025-08-18T14:00:00Z",
"attendees": [...],
...
}
]
}The value of "uid" is your bookingUid. Use it in the reschedule endpoint: You can also get details for a single booking with GET /v2/bookings/{bookingUid} if you already know the uid. Both endpoints require authentication and BOOKING_READ permission. In automation tools like n8n, pass the uid from the list step into your reschedule step using templating (e.g., To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu I'm confused so I'm going to use this specific api request to be able to get the booking uid? Refer to image
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The API request in your screenshot is for rescheduling a booking, not for retrieving the bookingUid. To get the bookingUid for a specific appointment, you need to use the GET Example: The response will include a list of bookings, each with a More details: Cal.com API discussion Let me know if you want an example of how to automate this in n8n or another platform! To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu In the screenshot is this for or retrieving the bookingUid? But if I'm rescheduling for a specific appoitnment how will I dynamically insert the bookinguid for the currentappt the user wants to book |
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The GET You can't filter bookings by phone number in the API request URL. Supported filters are things like attendeeEmail, attendeeName, eventTypeId, etc.—but not phone number see source. If you only have a phone number, you’ll need to fetch bookings using other filters (or none), then filter the results in your workflow by matching the attendee’s phone number in the returned data. In n8n, you’d typically:
Let me know if you want a step-by-step n8n example or help with the exact JSONPath for your workflow! To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu lets focus on this first. According to what I can't filter booking by phone number? That don't seem to make sense. Also To only filter by event type and name of attendee can be problematic if there are 2 attendees with same name results in two outputted slots. Is email really the only unique filter offered seriously? Even though I collect phone number in the booking process on cal.com for attendees. |
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You’re correct—Cal.com’s API does not support filtering bookings by phone number. The officially supported filters for GET /v2/bookings are attendeeEmail, attendeeName, eventTypeId, bookingUid, and a few others, but not phone number. Email is the only attendee filter guaranteed to be unique and indexed by the API; filtering by name or event type can return multiple results if there are duplicates, which is a known limitation see source. If you only have a phone number, you’ll need to fetch bookings using other filters (like eventTypeId or date), then filter the results in your workflow by matching the attendee’s phone number in the returned data. There’s an open feature request to allow filtering by arbitrary metadata (like phone number), but it’s not implemented yet see feature request. Let me know if you want help with the workflow logic for filtering by phone number after fetching bookings! To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu Ok if I can filter by the specific date. What will the url need to be written as an example. Such as when you showed how to filter with email with the following url example -"https://api.cal.com/v2/[email protected]". So How will my url will have to be formatted using the date and eventypeid. Also wouldn't the specific date filter be a unique filter like phone number. Also what does the format of the date/time have to be in the url if I were to dynamically input it? because I current have the date format in my workflow as UTC example - "2025-08-18T20:00:00.000Z" as the start time for the attendee |
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You can filter bookings by event type and date using the GET Example URL: You can dynamically insert variables in n8n or similar tools using templating, like: Filtering by date and event type narrows results, but it’s not guaranteed to be unique—multiple bookings can exist for the same event type and date/time. If you need a unique booking, combine filters or post-process the results in your workflow. Let me know if you want help with the exact n8n setup or JSONPath! To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu I'm confused what you said if the filter is by date/time how could multiple booking show up for the same time in 1 specific eventType. Also for the query parameters specifically afterStart and beforeEnd. You said I can include either or in the url but I just want to confirm afterStart parameter in terms of time it will be the starting time of the appt for example the appt is booked for 1 hour at 4pm on monday august 18th which in UTC format will be "2025-08-18T20:00:00.000Z". Will that proper to use to be able to retrieve the specific booking without the beforeEnd parameter? |
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Multiple bookings can show up for the same event type and time because Cal.com supports group bookings (multiple seats per time slot), recurring events, and certain configurations that allow overlapping bookings—so filtering by eventTypeId and a specific date/time range does not guarantee a unique result (source). For example, if your event type allows group sessions or recurring bookings, you might see several bookings with the same start time. The afterStart parameter filters bookings whose start time is greater than or equal to the value you provide (in strict ISO 8601 UTC format, e.g., If you want to retrieve bookings for a specific appointment (say, a 1-hour slot at 4pm UTC), you can use: This will return all bookings for that event type that start at or after 4pm and end at or before 5pm UTC on August 18, 2025. If you have group or recurring bookings, you may still get multiple results, so you’ll need to post-process the response (e.g., filter by attendee or status) to find the exact booking you want (source). Let me know if you want help with the exact workflow or filtering logic for your use case! To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu Ok I got it to output the specific appointment with the UID. How should i continue my workflow now? with a next http node using the UID from the prev node to use the Reschedule a booking post request? |
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Now that you have the booking UID, set up your next HTTP node in n8n to POST to the reschedule endpoint. Use templating to insert the UID dynamically: Your JSON body should include at least the new start time in ISO 8601 format, and optionally {
"start": "2025-08-18T20:00:00.000Z",
"rescheduledBy": "[email protected]",
"reschedulingReason": "Client requested new time"
}Required headers:
This will reschedule the specific booking identified by the UID. If you need to pass other fields, just add them to the JSON body. To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu if i just want to use the start time in the json body will the coding look. Do I include the email and rescheduling reason properties but leave their values blank or do I just omit them entirely and just have the start. Code it for me see I see an example |
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You can omit the optional properties—just include the start time in your JSON body. Do not include {
"start": "2025-08-18T20:00:00.000Z"
}This is all you need for a successful reschedule request if you only want to update the start time (API schema reference). If you ever want to include a reason or specify who rescheduled, just add those fields with actual values. To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu Why did I get this error in the http node when trying to reschedule when I have all my necessary headers as you see in attachments screenshots. THis was the error Forbidden - perhaps check your credentials? 
Look at screenshots for reference
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A 403 Forbidden error when rescheduling a booking is almost always caused by an authentication or permission issue. Here are the most likely causes and how to fix them:
To debug, try a simple GET to Let me know if you want help checking your API key or a sample request with all the right headers. To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu As you see my url is written as "https://api.cal.com/v2/bookings/{{ $json.data[0].uid }}/reschedule" if you check if it correctly inputted. Idk what you mean by adding those headers show an example of how it will work. Also all my other http request work fine it can't be anything with my specific api key. I wouldn't know to enable "BOOKING_WRITE permission for the event type" as I don't see any settings in my cal.com to mess with the API. Also in the http node I don't have anything set for authentication its on "None" 
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Your URL template is correct: use For the headers, set them exactly like this in your HTTP node: Optionally, add a You don’t need to do anything in the dashboard for "BOOKING_WRITE" permission—Cal.com assigns this internally when the API key is created. If your key works for creating bookings, it should also work for rescheduling, unless it was restricted at creation (which is rare and not user-configurable). If you still get a 403 error, double-check:
If all your other booking API requests work with the same key and headers, but reschedule still fails, it could be a backend permission or key issue—sometimes caused by recent changes to API key hashing reference. In that case, try regenerating your API key. Let me know if you want a full n8n step-by-step example! To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu Check screenshot in my event type setting i have Allow rescheduling past events switched off could that be the reason? Also check other screenshots for the settings i have my event type set too for conflicts. Could it be because I have Reason for reschedule switched on making it required technically if it was from the link booking? Tell me is there anything possibly conflicting from settings based on all the screenshots dealing with reschedule |
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Every time you reschedule a booking in Cal.com, a new booking with a new UID is created. The old UID is immediately invalid for further rescheduling—if you try to use it, you’ll get a “Bad request” error and the API will tell you which new UID to use instead. This happens after every reschedule, not just the first time, so there’s never a “permanent” UID for a booking that’s been rescheduled multiple times. Only the latest booking UID (the one without a Here’s how to reliably get the current valid UID for rescheduling in n8n:
You should never use If you want a concrete n8n example or help with the exact node setup, let me know! To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu So basically in my originat get booking node when I grab the appt by eventType and start and end date in the outputted data of that specific node if the variable rescheduledToUid exists that means the UID is no longer valid? Look at my first screenshot and confirm my UID variable value is "19yctZfD5bTqHeY5staMho" and the rescheduledToUid "qD7AEzmXZKASEYiTANZUpT" so your saying just because the variable rescheduledToUid exist in the output means the normal UID is no longer valid. Also since it does exist you want to have an if node after with the condition if the "rescheduledToUid" exist take to another path following another Get booking http request node that retrieves the booking by using the filter of what now? THe prev HTTP outputted UID(Which is no longer valid) or the "rescheduledToUid". As you see in my screenshot attachments from N8N I already have the if node set up with those codition. If my workflow is set up right tell me what am I suppose to put down the True path before the Rescheduling http request. Break this down to me |
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Yes—if How to structure your n8n workflow:
You should never use In your workflow, the True path after the IF node should trigger another GET booking node using the value of This ensures you always use the latest, valid UID for rescheduling, no matter how many times the appointment has been rescheduled (source). To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu SO basically use the rescheduledToUid to retrieve the new UID but how many time do I have to do? Also how should URL be written in the get request for this specifically since I'm only using the rescheduledToUid to fidn booking data. You insinuated that the first time I do this I might still get an INVALID UID with rescheduledToUid present in the booking data. So how many If Nodes should I set up after a new Get request node specifically if rescheduledToUid is present in the data |
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You need to keep following the In n8n, after each GET booking node ( You don’t need to set up a fixed number of IF nodes—just repeat the GET + IF logic until you reach the latest booking in the chain. This is required every time you want to reschedule a booking that’s already been rescheduled, no matter how many times it’s happened. See backend logic To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu Based on the screenshots of my workflow and nodes. DO I have it set up correctly. The http node labeled GetBookingUID2 is specifically using the rescheduledToUid to retrieve the booking data then it goes down another if node checking if rescheduledToUid and if it is the IF node will reroute back to that same node until it doesn't exist and then will take the false path to the "Reschedule booking2" http node that will use the present UID that came in the input. Can you just verify if I did it correctly |
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Yes, you can filter bookings by attendee name using the attendeeName query parameter in your GET /v2/bookings request. Just add &attendeeName=Person%20Name to your URL (replace spaces with %20 or use URL encoding). For example: Keep in mind attendeeName is not guaranteed to be unique—if there are multiple bookings with the same name, you’ll get all of them. If you need a unique match, attendeeEmail is more precise. The attendeeName parameter is a string and works as a direct match see API docs. Let me know if you want help with dynamic expressions or workflow setup! To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu I'm confused I try to get a booking slot for a timeslot thats not even booked but I still got an item in the output? Seriously this was never told to me, now I essentially would have to set up a condition specifically for this. I thought if I try to get a booking slot for an appointment that doesn't exist I would get an error. I'm just really confused on this output and out of all back and forth we did dealing with IF conditions you failed to mention this possibility of this happening so I basically need to add an IF node for the condition idk if the variables is equal to 0 I would need to add that after every get booking http request node just in case the user puts in the wrong date accidentally and it lands on an empty slot or a lot thats even outside the business hours because the way I formatted the time is off but I expected an error at less. How could the status still be success in the output if no booking slot was retrieved? This is all just so counter intuitive |
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This is expected behavior: the Cal.com GET /v2/bookings API always returns a In n8n, you need to explicitly check for this case. Right after your GET bookings node, add an IF node with a condition like:
If the result is false, you know there were no bookings found for that slot—so you can branch your workflow, show a message, or stop further actions. If true, proceed as normal. You won’t get an error or a special status when there are no bookings; you always have to check if the To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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Why would I put greater than condition why not just "if equal to" or "not equal to" conditions it basically the same thing but just defines the path it will go down @dosu |
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You’re right—using “greater than,” “equal to,” or “not equal to” are all valid ways to check if the array is empty in an n8n IF node. For example, you can check if To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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Yes, a GET /v2/bookings request can absolutely return more than one booking—meaning the data array in the response can contain multiple booking objects. This happens whenever your filters (like eventTypeId, date range, attendeeName, etc.) match more than one booking. Common scenarios include group bookings (multiple seats for the same slot), recurring events, or when your filters are broad (like just filtering by event type or date) or not unique (like attendeeName, which can match several people) see API output schema. The API always returns a data array—even if it’s empty (no bookings found), or with multiple bookings if several match your query. In workflow tools like n8n, you should always handle the possibility of multiple bookings by splitting the array and processing each booking individually if needed. To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu why is this saying this when I try to cancel the appt. Wtf it means cancelation reason is required according to what the API docs?? |
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@dosu Elaborate on the SIP option with an example. Also explain these options in the Destination configuration settings and fields 
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@dosu answer my last message^ |
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Here’s how the SIP option and transfer destination settings work in Vapi’s transferCall tool: SIP Option: Destination Configuration Fields:
Which to pick: Note: SIP transfers and some advanced transfer modes may not be available on the free tier, and exact SIP formatting or extension/caller ID handling can depend on your VoIP provider. If you need specifics, check Vapi’s documentation or support. Let me know if you want a step-by-step example for a specific transfer scenario! To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu When I rescheduled my appt in my workflow it changed it from 1 hour to 15 min what could've caused this in my workflow the rescheduling http request node json body only has the start time for the new appt request and also I'm surprised I didn't get an error but my eventtypeid didn't even output from my Vapi to my webhook payload idk how it was still able to reschedule the appt in the first place. As you see I went back to my execution tabs and you see that part says undefined 
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The reason your appointment changed from 1 hour to 15 minutes after rescheduling is that the Cal.com reschedule API only accepts a new start time—it does not let you specify duration or eventTypeId in the request body. When you reschedule, the backend uses the bookingUid to look up the original booking and its event type. If the event type’s default duration is now 15 minutes (or if the system can’t determine the original duration), the new booking will use that default slot length—even if the original was 1 hour. This can happen if the event type’s configuration changed, or if the backend falls back to the event type’s current default duration for any reason (see API schema, backend logic). You didn’t get an error with eventTypeId as undefined because the backend infers the event type from the bookingUid, so eventTypeId is not required in the reschedule request. But if the event type’s slot length is 15 minutes, that’s what the rescheduled booking will use. To ensure the correct duration in future reschedules, check your event type’s default slot length in Cal.com. If you want to preserve the original duration, avoid changing the event type’s slot length after bookings are made, or consider recreating the booking if you need a different duration. There’s currently no way to override duration directly in the reschedule API call. To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu Explain what I should put in this part of the settings 
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The "Description" field is where you give the AI clear, natural language instructions about when to use this transfer destination. Write what the caller might say, what keywords to listen for, or what scenario should trigger the transfer. This helps the AI know when to send the call here. For example:
You don’t need any special formatting—just describe the intent, keywords, or scenario in plain English. The more specific you are, the better the AI will route calls. This field is only used by Vapi’s AI logic (not Cal.com), so focus on what would help the assistant make the right decision. If you have a specific scenario, let me know and I can help you write a tailored description. To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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The "Description" field is where you give the AI clear, natural language instructions about when to use this transfer destination. Write what the caller might say, what keywords to listen for, or what scenario should trigger the transfer. This helps the AI know when to send the call here. For example:
You don’t need any special formatting—just describe the intent, keywords, or scenario in plain English. The more specific you are, the better the AI will route calls. This field is only used by Vapi’s AI logic (not Cal.com), so focus on what would help the assistant make the right decision. If you have a specific scenario, let me know and I can help you write a tailored description. To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu my professor said this for my vapi caller "No real need to collect the phone number on the call, there is a built in variable that captures it in vapi, look it up." and send me a link "https://docs.vapi.ai/assistants/dynamic-variables". So instead of my agent asking for phone number it can just just capture it from the incoming call. But I will still need to verify if the user wants to use the phone number their calling from or a different one. I already have my phone number collection section of my vapi system prompt to map the user given phone number to "phone_number" parameter. Examples from my system prompt include "# Phone Number Collection
Tools Execution Rules•When the user answers a question you've asked (e.g., name, time, treatment, duration, or phone number), treat that response as the value for that exact parameter. Scheduling Appointments
Also the phone number is only collected by the agent in the scheduling process. I'm thinking the only thing I have to change is how the agent asks for phone number. They will ask the user if the number their callign from is the best numebr to reach them or the number they want to use when scheduling an appt or I might even include in the rescheduling and canceling functions but I'm still thinking about. I'm just confused how exactly am i gonna get the agent to capture number the user is calling from during the call or after however it work. But here is the pasted words from the whole page from Vapi link my prof sent me. title: Variables
|
| Variable | Description | Example |
|---|---|---|
{{now}} |
Current date and time (UTC) | Jan 1, 2024 12:00 PM |
{{date}} |
Current date (UTC) | Jan 1, 2024 |
{{time}} |
Current time (UTC) | 12:00 PM |
{{month}} |
Current month (UTC) | January |
{{day}} |
Current day of month (UTC) | 1 |
{{year}} |
Current year (UTC) | 2024 |
{{customer.number}} |
Customer's phone number | +1xxxxxxxxxx |
{{customer.X}} |
Any other customer property |
Advanced date and time usage
You can use advanced date and time formatting in any prompt or message that supports dynamic variables in the dashboard or API. We use LiquidJS for formatting - see their docs for details.
Format a date or time using the LiquidJS date filter:
{{"now" | date: "%A, %B %d, %Y, %I:%M %p", "America/Los_Angeles"}}Outputs: Monday, January 01, 2024, 03:45 PM
Examples:
- 24-hour time:
→
{{"now" | date: "%H:%M", "Europe/London"}}17:30 - Day of week:
→
{{"now" | date: "%A"}}Tuesday - With customer number:
Hello, your number is {{customer.number}} and the time is {{"now" | date: "%I:%M %p", "America/New_York"}}
Common formats:
| Format String | Output | Description |
|---|---|---|
%Y-%m-%d |
2024-01-01 | Year-Month-Day |
%I:%M %p |
03:45 PM | Hour:Minute AM/PM |
%H:%M |
15:45 | 24-hour time |
%A |
Monday | Day of week |
%b %d, %Y |
Jan 01, 2024 | Abbrev. Month Day |
## Using dynamic variables in the dashboard
To use dynamic variables in the dashboard, include them in your prompts or messages using double curly braces. For example:
Hello, {{name}}!
When you start a call, you must provide a value for each variable (like `name`) in the call configuration or via the API/SDK.
<Note>
Always use double curly braces (`{{variableName}}`) to reference dynamic variables in your prompts and messages.
</Note>
</rewritten_file>
- How do I do this? and will this end up with the possibility of collecting 2 phone number at the same time
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Vapi automatically captures the caller’s phone number on inbound calls and exposes it as the dynamic variable Best practice is to update your prompt so the agent says something like: If the caller says yes, map For scheduling, rescheduling, or cancellation, always use the value in your You can use To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu Isn’t the predefined variable by vapi only for the actual number the
user is calling from?
…On Wed, Aug 20, 2025 at 7:41 PM dosubot[bot] ***@***.***> wrote:
Vapi automatically captures the caller’s phone number on inbound calls and
exposes it as the dynamic variable {{customer.number}} (in E.164 format,
e.g., +1234567890). You can reference {{customer.number}} anywhere in
your system prompt, tool logic, or API payloads—no need to ask the user for
their number unless you want to confirm or update it.
Best practice is to update your prompt so the agent says something like:
“Is the number you’re calling from ({{customer.number}}) the best number
to reach you, or would you like to use a different one?”
If the caller says yes, map {{customer.number}} to your internal
phone_number parameter. If they provide a different number, validate and
store that instead (using your existing formatting/validation rules). Only
prompt for a number if the caller wants to use a different one or if
{{customer.number}} is missing/invalid.
For scheduling, rescheduling, or cancellation, always use the value in
your phone_number parameter (which will be either {{customer.number}} or
the user-provided number) in your downstream API calls. This keeps your
workflow frictionless and ensures you always have a valid number for
Cal.com or other integrations.
You can use {{customer.number}} directly in your prompts, confirmations,
or API payloads—no extra setup is needed in Vapi; just reference it in
double curly braces wherever you need the caller’s number.
See Vapi dynamic variables docs
<https://docs.vapi.ai/assistants/dynamic-variables>
*To reply, just mention @dosu <https://go.dosu.dev/dosubot>.*
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Yes, the predefined variable Best practice is to use You can reference To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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Shouldn’t this predefined variable go in my parameters in the schedule tool
just like my custom made “phone_number” parameter for the user given phone
number on the call
…On Wed, Aug 20, 2025 at 7:49 PM dosubot[bot] ***@***.***> wrote:
Yes, the predefined variable {{customer.number}} in Vapi always captures
the phone number the user is calling from (the caller ID), in E.164 format.
It does not automatically capture any other number—if the caller wants to
use a different number, you need to prompt for it and store that separately
(for example, in your own phone_number parameter).
Best practice is to use {{customer.number}} as the default, confirm with
the caller if they want to use it, and only ask for a different number if
needed. If the caller provides a new number, validate and use that instead.
You never need to collect both at the same time—just use whichever is
confirmed as the preferred contact. If the caller’s number is blocked or
unavailable, prompt for it as usual.
You can reference {{customer.number}} directly in your prompts, system
messages, or API payloads—no extra setup is needed.
See Vapi docs for details
<https://docs.vapi.ai/assistants/dynamic-variables>.
*To reply, just mention @dosu <https://go.dosu.dev/dosubot>.*
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You don’t need to add the predefined variable In your workflow, always use the value in your To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu are you saying I can map the predefined variable to my phone_number
parameter because when the user schedule an appointment that parameter
comes as a variable in my webhook payload if that’s what it’s called
…On Wed, Aug 20, 2025 at 7:54 PM dosubot[bot] ***@***.***> wrote:
You don’t need to add the predefined variable {{customer.number}} as a
separate parameter in your schedule tool. Vapi automatically captures the
caller’s number as {{customer.number}} (the number they’re calling from,
in E.164 format). The best practice is to use {{customer.number}} as the
default for your internal phone_number parameter, confirm with the caller
if they want to use it, and only prompt for a different number if needed.
If they provide a different number, validate and store that instead—never
collect both at the same time.
In your workflow, always use the value in your phone_number parameter
(which will be either {{customer.number}} or the user-provided number)
for downstream API calls like scheduling, rescheduling, or cancellation.
You can reference {{customer.number}} directly in prompts, messages, or
API payloads—no extra setup is needed in the schedule tool itself. If the
caller’s number is blocked or unavailable, prompt for it as usual.
See Vapi docs for details
<https://docs.vapi.ai/assistants/dynamic-variables>
*To reply, just mention @dosu <https://go.dosu.dev/dosubot>.*
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Yes, you can map the predefined variable When you schedule an appointment, your webhook payload will include the If the caller’s number is blocked or unavailable, To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu my eventType has always been set to multiple duration options. 15 min
30min 45 min and 1 hour. Why did it change in this to 15 min? Are you
saying because the booking ID wasn’t present. The screenshot I sent you was
from the get bookinguid node impart sure you would need the event type id
in order to get the uid or i may be wrong. But I’ll try again since now I
fix the payload where the event type will come in the payload and
dynamically insert in the url. But are you say the reschedule http request
cant reschedule any other duration but 15min? It should be based on the
specific booking
…On Wed, Aug 20, 2025 at 11:54 PM dosubot[bot] ***@***.***> wrote:
The reason your appointment changed from 1 hour to 15 minutes after
rescheduling is that the Cal.com reschedule API only accepts a new start
time—it does not let you specify duration or eventTypeId in the request
body. When you reschedule, the backend uses the bookingUid to look up the
original booking and its event type. If the event type’s default duration
is now 15 minutes (or if the system can’t determine the original duration),
the new booking will use that default slot length—even if the original was
1 hour. This can happen if the event type’s configuration changed, or if
the backend falls back to the event type’s current default duration for any
reason (see API schema
<https://github.com/calcom/cal.com/blob/b9aee3b18c6bf9c5d55f61ca3581f1b9dec0b651/packages/platform/types/bookings/2024-08-13/inputs/reschedule-booking.input.ts>,
backend logic
<https://github.com/calcom/cal.com/blob/b9aee3b18c6bf9c5d55f61ca3581f1b9dec0b651/apps/api/v2/src/ee/bookings/2024-08-13/services/bookings.service.ts>
).
You didn’t get an error with eventTypeId as undefined because the backend
infers the event type from the bookingUid, so eventTypeId is not required
in the reschedule request. But if the event type’s slot length is 15
minutes, that’s what the rescheduled booking will use.
To ensure the correct duration in future reschedules, check your event
type’s default slot length in Cal.com. If you want to preserve the original
duration, avoid changing the event type’s slot length after bookings are
made, or consider recreating the booking if you need a different duration.
There’s currently no way to override duration directly in the reschedule
API call.
*To reply, just mention @dosu <https://go.dosu.dev/dosubot>.*
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Yes, this is possible and is a common pattern in workflow automation. Cal.com’s GET /v2/bookings endpoint will always return a status "success" and a data array—if no booking matches the user’s input (wrong time, wrong date, etc.), the data array will just be empty, not an error. You can check for this in your workflow (e.g., in n8n) by adding an IF node right after your GET bookings node to see if To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu I rather not do all I'll just prompt the user to check booking details in confirmation email. Also I need you to tell me since Cal.com API rescheduling doesn't let you use the original duration and it just changes it back to 15min. Is there any work around this so I can reschedule with the correct booking duration. This doesn't make any sense. How can i reschedule an appt but it doesn't keep the original duration for the specific booking. 
|
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|
There’s no workaround for this in Cal.com right now: when you reschedule a booking via the API, you can only set a new start time—the backend does not preserve the original duration. Instead, it always uses the event type’s current default duration (often the shortest, like 15 min), even if the original booking was for 30, 45, or 60 min. This is true even if your event type offers multiple durations; the reschedule logic does not look up or copy the original duration, it just applies the event type’s current default slot length at the time of reschedule. There’s no way to override this or specify duration in the reschedule API call—if you need a different duration, you have to cancel and create a new booking with the desired length. To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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@dosu How come duration is shown in the response example though in Cal.com api docs for the reschedule api |
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The duration field appears in the reschedule API response because the backend always returns the booking’s duration as part of the booking object, for informational purposes. However, when you reschedule via the API, you cannot set or control the duration—the backend does not preserve the original duration you picked. Instead, it always uses the event type’s current default duration (often the shortest, like 15 min), even if the original booking was for 30, 45, or 60 min. The duration shown in the response is whatever the backend assigned to the new booking after rescheduling, based on the event type’s current configuration—not the original duration or anything you can specify in the request. This is a known limitation and there’s no way to override it in the reschedule API call. To reply, just mention @dosu. How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other |
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hi @ketriii have all your issues been resolved? if not then how can I help you? |
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No I’m wondering when this reschedule api will be fixed to be more
practical. It’s unable to use the correct duration of the event being
rescheduled
…On Fri, Sep 5, 2025 at 2:19 AM Rajiv Sahal ***@***.***> wrote:
hi @ketriii <https://github.com/ketriii> have all your issues been
resolved? if not then how can I help you?
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I been trying for 2 days now to create a booking on Cal.com with the HTTP request but I can never get it to work I keep running into some type of error even with the help of AI. I'm really stuck and don't know what to do at this point. Here are related screenshots
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